Roxanne Kamille Mariano

full_time · Remote

● Provided comprehensive support to both students and tutors, effectively resolving a wide range of inquiries related to lesson balances, attendance policies, and subscription management. ● Managed and processed requests for rescheduling lessons, ensuring minimal disruption to learning and teaching schedules. ● Utilized strong problem-solving skills to troubleshoot ac

contract · Remote

● Manage official social media accounts to inform citizens about legislative updates and public service initiatives. ● Write headlines, captions, and post content that simplify complex policies and promote civic engagement. ● Monitor and respond to comments and questions from the public to foster transparency and trust. ● Actively identify and counter misinformation with accurate, source-based information. ● Collaborate with internal teams to ensure alignment of messaging across all platforms.

contract · Remote

● Provided exceptional customer support through various channels, including social media queries, live chat, and email, ensuring timely and accurate responses. ● Assisted customers with product inquiries, order tracking, returns, and exchanges, using empathy and problem-solving skills to ensure a positive shopping experience. ● Coordinated with internal teams to resolve issues, streamline processes, and enhance overall customer satisfaction. ● Build strong relationships with clients by providing personalized service and proactive communication. ● Maintained detailed records of customer interactions and feedback to identify trends and improve service quality.

freelance · Remote

● Created and implemented link-building strategies to improve website rankings. ● Researched and reached out to relevant websites for backlink opportunities ● Collaborated with content teams to produce high-quality, shareable content. ● Analyzed competitor backlinks to identify new opportunities. ● Monitored link-building performance using tools like Ahrefs.

full_time · Pasig City

● Managed escalated customer inquiries and complaints through tickets and live chat, ensuring timely resolutions and high customer satisfaction, while providing guidance to Tier 1 agents and collaborating with other departments to resolve complex issues. ● Conducted detailed research into customer concerns, implemented preventive measures, and worked with cross-functional teams to address recurring issues and enhance the customer experience. ● Oversaw team coordination, maintained trackers for SOPs, attendance, and training sessions, and supported new hires with onboarding and ongoing training. ● As a Tier 1 Live Chat Agent, provided frontline support by addressing inquiries about package tracking, delivery issues, and product information, while processing returns, refunds, and maintaining accurate customer records.

full_time · Mandaluyong City

● Managed a blended financial account for clients, handling accounts payable and receivable with the help of an automated financial management tool to ensure accuracy and efficiency. ● Assisted with invoice processing, vendor payment, reconciliation, and collection, using the automated system to streamline workflows and track payments. ● Addressed and resolved client issues related to the financial tool, documented interactions in the CRM system, and maintained thorough records for tracking and reference.

freelance · Remote

● Coded information, troubleshoot processing errors, and analyzed data from various sources to achieve organizational goals, with a strong focus on detail. ● Collaborated with the research team to evaluate and gather relevant data, reviewed applications and documents, and processed them into electronic formats.

Bachelor of Science in Pharmacology