Neil Victor Batingal

Admin VA - Customer Support

Available nowTagum, Davao del Norte, Philippines

Detail-oriented and adaptable VA with 5+ years across customer service, content moderation, AI workflows and team leadership — bringing accuracy, discretion and a calm presence to every team I join.

Skills

AI Tools & PromptingAppointment SettingCustomer SupportData EntryExecutive AssistanceInbox & Calendar ManagementTranscription

Experience

Customer Service Representative · iQor - Philippines

Jun 2019 – May 2021

full_time · Davao City

- Answer inbound and outbound calls professionally. - Process returns, refunds and replacements over damaged items. - Offer discounts for any additional products after the initial order.

OIC - Team Leader · iQor - Philippines

Sep 2020 – May 2021

full_time · Davao City

- Led a team towards personal and professional growth. - Managed day-to-day administrative tasks. - Acknowledge the team’s achievements for hitting the KPI’s. - Attends business reviews.

Advisor II, Content Moderator · Concentrix

Dec 2021 – May 2025

full_time · Hybrid

- Social Media Expertise. - Managed content across 10 AI powered moderation tasks. - Safeguards the Digital Community. - Content Review and Quality Assurance. - Data Privacy and Compliance Awareness.

CSR / Gaming Platform Chat Support · TC/BLG Mgmt.

Oct 2025 – Apr 2026

freelance · Remote

- Platform Navigation Tutorial. - Lost balance, Deposit and Withdrawal. - Follow-up Personal Information Update.

AI Data Analyst · Thoth AI

Jan 2026 – Apr 2026

freelance · Remote

- Listen to and transcribe short audio clips from various sources, including podcasts, TV programs, and movies. - Accurately capture spoken English content, even when subtitles are unavailable.

Verified certificates

No certificates yet.