Michelle Curay

full_time · Remote

• Delivered one-on-one online English instruction to 10–14 students daily, adapting lessons to individual learning needs and proficiency levels. • Managed class scheduling and booking requests, coordinating lesson changes and maintaining organized student calendars. • Responded to student and parent inquiries via email and messaging platforms, ensuring timely communication regarding schedules, classes, and learning concerns. • Prepared and submitted student progress reports to support learning development and communicate performance updates. • Maintained spreadsheets and updated scheduling records to ensure accurate lesson tracking and administrative organization. • Utilized Google Workspace, ClassIn, Skype, and Voov to facilitate virtual instruction, communication, and administrative coordination in a fully remote environment. • Evaluated demo teaching sessions for prospective instructors and provided feedback to support hiring and onboarding decisions.

full_time · Parañaque, Metro Manila

• Assisted 100+ customers daily through voice and chat support for hotel reservations, booking modifications, cancellations, and account-related concerns. • Processed reservation updates and maintained accurate customer records within CRM and booking systems, ensuring data accuracy and service continuity. • Resolved complex customer concerns by investigating account and reservation issues and providing timely, customer-focused solutions. • Documented customer interactions and case details to support issue tracking, follow-ups, and service quality standards. • Managed multiple customer conversations simultaneously while meeting performance, productivity, and quality metrics. • Escalated critical cases and coordinated with internal teams to achieve timely issue resolution and improve customer satisfaction. • Earned Top 2 Agent recognition twice based on performance metrics, customer service quality, and operational excellence.

Bachelor's Degree, Bachelor of Secondary Education