Marvin John Paña
Executive VA
Dedicated and detail-oriented individual with strong organizational, communication, and computer skills. Proficient in administrative support, email management, data entry, calendar scheduling, and customer service. Fast learner, reliable, and adaptable to new tools and workflows. Committed to delivering accurate, timely support to help businesses operate smoothly and efficiently.
Skills
Experience
Trainer I · Concentrix
Jan 2024 – Present
full_time · Cebu City
Responsible for equipping employees with the knowledge, product expertise, and communication skills required to manage financial transactions, resolve billing issues, or execute collections while meeting strict industry compliance and performance standards.
Customer Service Representative ( Financial Account) · Concentrix
Feb 2023 – Dec 2024
full_time · Cebu City
A Customer Service Representative (CSR) in a financial account is the frontline link between a bank and its clients. Their primary responsibility is to securely manage client bank accounts, process transactions, and resolve inquiries—such as balance checks, fraud alerts, and account updates—while maintaining strict data confidentiality and banking compliance.
Customer Service Representative ( Healthcare) · Virtual Staffing Solutions
Nov 2021 – Oct 2022
full_time · Ormoc City
CSR for Healthcare account Inbound where we assist clients regarding there health insurance.
Education
Eastern Visayas State University
2010 – 2015
Bachelor Degree, Bachelor of Science in Mechanical Engineering