Ma Ana Carmela Ocenar
Virtual Assistant with a background in customer service, offering reliable support in communication, organization, and basic administrative tasks. Fast learner and highly adaptable.
Skills
Experience
Mobile Support Representative · Techmahindra
Aug 2022 – May 2026
full_time · Hybrid
Provides technical support for prepaid mobile services, including SIM activation, troubleshooting mobile phones and online account issues, and creating/escalating tickets for customer concerns.
Customer Service Representative · TTEC
May 2016 – Aug 2022
full_time · Onsite
Handles customer inquiries and concerns related to internet and mobile billing, including explaining charges, resolving billing disputes, processing adjustments, and providing account support to ensure accurate and timely resolution of customer issues.
Education
De La Salle University-Dasmariñas
2003 – 2007
College Undergraduate 4th year, Bachelor of Science in Business Administration major in Business Management