Lyralyn Abalos Sayson

full_time · 9th F 1880 Building, 1110 Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila

• Assisted international customers through phone, email, and chat with reservations, schedule changes, cancellations, refunds, and other service concerns. • Managed customer reservations and updated travel schedules based on customer needs, availability, and applicable policies. • Coordinated with airlines, hotels, and travel partners to resolve customer issues and time-sensitive requests. • Maintained accurate customer and booking records using Salesforce CRM and internal systems. • Documented customer interactions, booking updates, actions taken, and follow-up requirements. • Monitored multiple customer cases simultaneously and followed through on outstanding requests until resolution. • Provided customers with clear updates regarding schedule changes, booking status, and resolution timelines. • Verified customer, booking, and travel information to maintain accuracy and prevent errors. • Achieved and maintained 95%+ Customer Satisfaction (CSAT) while meeting quality and productivity standards.

Highschool Diploma