Janine Zabala
E-commerce & Bookkeeping VA
Detail-oriented Virtual Assistant with experience in Shopify store management, customer support, order tracking, inventory management, and bookkeeping. Skilled in handling customer inquiries, maintaining accurate records, processing orders, and supporting ecommerce operations. Proficient in QuickBooks Online, Microsoft Excel, Google Workspace, and Shopify. Reliable, organized, and committed to providing excellent customer service while helping businesses streamline their daily operations.
Skills
Experience
Ecommerce Virtual Assistant (Freelance) | Shopify Support
May 2026 – Present
freelance
•Managed Shopify order support including tracking updates, shipping inquiries, and delivery status communication. •Handled customer service inquiries via email and messaging platforms regarding orders, refunds, and product concerns. •Monitored daily Shopify orders and coordinated fulfillment updates with internal workflow. •Processed refund requests and ensured proper documentation of order issues. •Maintained accurate order records and ensured smooth ecommerce operations. •Supported customer communication to improve response handling and service flow.
Accounting Office Staff · Granduke Financing Corp.
May 2023 – Dec 2023
full_time · On Site
•Processed loan applications and verified client financial records for approval and documentation. •Maintained and updated accounting files, client account records, and financial documentation. •Coordinated client follow-ups regarding payments, balances, and account updates. •Monitored financial compliance and ensured accurate record keeping for reporting. •Organized and maintained structured financial documents for operational use.
Finance Officer · Beehive Distribution
Feb 2020 – Dec 2020
full_time · On Site
•Managed accounts receivable by tracking customer payments and outstanding balances. •Recorded invoices and daily financial transactions using Excel and Google Sheets. •Monitored and updated payment records for multiple customer accounts in distribution operations. •Handled bad order transactions and coordinated documentation related to inventory and billing issues. •Conducted client follow-ups to support timely payment collection and account settlement. •Maintained organized financial reports and transaction records for internal monitoring.
Account Officer · Lifebank Microfinance Foundation
May 2019 – Jun 2019
full_time · On Site
•Processed client loan payments and updated account balances in daily operations. •Assisted clients with account inquiries, loan documentation, and payment concerns. •Verified client information and supported loan application processing. •Maintained accurate financial and client records for branch operations. •Supported administrative and accounting tasks in a microfinance environment.
Education
Phinma-Cagayan De Oro College
2014 – 2018
Bachelor of Business Administration, Major in Marketing
TESDA
2026
Introduction to Bookkeeping
Xero
2026
Xero Advisor Certification (L1)
Udemy
2026
Accounting and Bookkeeping Masterclass
Intuit
2026
QuickBooks Online Accountant Certification