Jan Hernandez

full_time · Philippines

Provides front-line support for customers with travel insurance policies, handling inquiries related to coverage, claims, policy changes, and emergency assistance. Delivers accurate information with empathy and professionalism, ensuring a seamless customer experience during high-stress travel situations. Collaborates with internal teams and third-party providers to resolve issues efficiently, while maintaining compliance with industry regulations and company policies.

contract · Philippines

Delivers prompt and knowledgeable support to customers regarding mobile, internet, and TV services. Handles service inquiries, billing concerns, technical troubleshooting, and account updates with a focus on first-call resolution and customer satisfaction. Maintains up-to-date knowledge of telecom products, plans, and promotions while ensuring compliance with company standards and data privacy policies.

contract · Philippines

Assists customers with tuxedo rentals for weddings, proms, and special events by providing product information, managing orders, and coordinating fittings and returns. Ensures a smooth and personalized rental experience through attentive service, accurate order processing, and timely issue resolution. Maintains detailed knowledge of styles, sizing, and rental policies while upholding brand standards and customer satisfaction.

contract · Philippines

Provides support to subscribers of premium radio services by handling account inquiries, subscription management, billing issues, and technical troubleshooting. Ensures a high-quality customer experience through clear communication, timely resolution, and personalized service. Stays informed on current plans, promotions, and features to effectively assist and retain subscribers.

contract · Philippines

Supports customers throughout their online shopping experience by addressing inquiries related to orders, payments, shipping, returns, and product availability. Delivers prompt, accurate, and friendly service across multiple channels while ensuring customer satisfaction and loyalty. Works closely with fulfillment and logistics teams to resolve issues and provide seamless service.

High School