Decie Lou Pamaybay

I help businesses provide exceptional customer service, generate leads, manage client communications, and streamline daily operations. With over 6 years of experience in customer service, virtual assistance, and administrative support, I have worked with clients across the real estate, private lending, travel, hospitality, and education industries. My expertise includes handling high-volume inbound and outbound calls, email and chat support, appointment setting, CRM management, lead generation, cold calling, client follow-ups, and relationship management. My real estate experience includes supporting private lenders, hard money brokers, and real estate investors with lead generation, investor outreach, borrower support, appointment scheduling, CRM maintenance, social media management, and administrative tasks. I have experience promoting loan programs, nurturing client relationships, and helping businesses maintain organized and efficient workflows. Tools I use include Google Workspace, Microsoft Office Suite, Salesforce, Avaya, Slack, ClickUp, Trello, Canva, Calendly, Zoom, RingCentral, SmrtPhone, Dealio, ChatGPT, Gemini AI, and Meta Business Suite. I am available for full-time or part-time work and can adapt to Philippine Standard Time (GMT+8), U.S. time zones, or your preferred schedule. I am seeking a long-term opportunity where I can become a reliable extension of your team, contribute to business growth, and provide consistent support that helps your operations run smoothly. I take pride in being professional, dependable, organized, and proactive. I learn quickly, communicate effectively, and am committed to delivering excellent service while building positive relationships with both clients and customers.