Charmaine Ybasan

full_time · Makati

• Respond promptly to customer inquiries and concerns via phone, email, and chat; resolve issues and complaints efficiently while managing high volumes of inbound and outbound calls. • Maintain accurate records of customer interactions, including refunds, order details, and basio troubleshooting, while providing up-to-date product and service information. • Meet or exceed performance targets (call volume, resolution time) and adapt quickly to new technologies and processes.

full_time

• Reviewed and labeled user-generated content following detailed moderation guidelines. • Ensured consistency, accuracy, and quality across large datasets. • Maintained data integrity through careful documentation and adherence to quality standards.

full_time · Remote

• Managed customer email inquiries related to orders, returns, exchanges, shipping, and product questions. • Tracked shipments and communicated delivery updates to customers. • Processed refunds, replacements, and store credits while maintaining a high level of customer satisfaction.

full_time · Molino, Cavite

• Reviewed AI-generated text, image, and video content for policy compliance and quality. • Applied moderation guidelines to identify harmful or inaccurate content. • Documented moderation decisions to support quality assurance and reporting.

full_time · Remote

• Monitored live stream content, comments, and user interactions to ensure compliance with platform policies. • Identified and escalated high-risk or sensitive content to Trust & Safety teams. • Provided coaching and support to junior moderators while assisting with quality improvement initiatives.

Bachelor of Secondary Education, Education